1. Scope
This Privacy Policy applies to the GenLogXpert Transport Management System (TMS) mobile
application (package name com.genlogxpert.tms), the companion website and any related
services operated by us (collectively, the "Service").
The Service is a business logistics platform used by transport companies, their staff and their customers to book, track and bill shipments. By creating an account or using the Service you agree to the collection and use of information as described here.
2. Information we collect
2.1 Information you provide
- Account and company details — company name, contact person name, email address, phone/mobile number, address, city, state, PIN code, GSTIN/PAN and login credentials (client ID and password).
- Business and shipment data — docket/consignment details, pickup and delivery addresses, consignor and consignee names and phone numbers, item and package details, charges, invoices, payments and billing records you enter.
- Documents and photos — proof-of-delivery (POD) photographs, invoices, e-way bills and other files you upload using the device camera or photo gallery.
- Communications — messages, support requests and feedback you send to us.
2.2 Information collected automatically
- Device and technical data — device model, operating system and app version, IP address, unique device/install identifiers, language and time zone.
- Usage data — screens and features used, session timestamps, crash logs and diagnostic data used to keep the app stable.
- Authentication records — login/logout time and account-security events.
3. App permissions
| Permission | Why it is used |
|---|---|
| Camera | Capture proof-of-delivery photos, invoices and documents. |
| Photos / Media library | Attach an existing image to a docket, delivery or document upload. |
| Storage (where applicable) | Save or share generated PDF documents (invoices, challans, reports). |
| Network / Internet | Sync data with the GenLogXpert servers. |
Permissions are requested only when you use the related feature and can be revoked at any time in Android/iOS settings.
4. How we use information
- Create and manage your account, and authenticate you when you sign in.
- Provide core features: booking and tracking dockets, deliveries, billing, reports and fleet operations.
- Generate documents (invoices, challans, PODs, reports) you request.
- Process payments and maintain financial/tax records required by law.
- Send service notifications — transactional emails/updates about your account, subscription and shipments.
- Detect, prevent and investigate fraud, abuse and security incidents.
- Diagnose crashes, improve app performance and develop new features.
- Comply with legal obligations and enforce our terms of service.
5. Legal bases for processing
Where applicable (including under India's Digital Personal Data Protection Act, 2023 and similar laws), we process personal data on one or more of these bases:
- Consent — you give it when you register or upload documents, and you may withdraw it at any time.
- Contractual necessity — processing needed to deliver the Service you asked for.
- Legitimate interests — securing the platform, preventing abuse and improving the Service.
- Legal obligation — retaining invoices and tax records as required by law.
6. Information sharing
We share personal information only with:
- Service providers — cloud hosting, database and infrastructure vendors who process data on our instructions under confidentiality obligations.
- Your organisation — if you use a business account, administrators of that organisation can see the shipment and billing data you enter.
- Recipients of shipments — consignor/consignee contact details are shared with drivers and delivery partners as needed to complete a delivery.
- Authorities — when required by law, court order or to protect rights, safety and property.
- Business transfers — in connection with a merger, acquisition or sale of assets, subject to this policy.
We do not sell or rent your personal information to anyone.
7. Data retention
- Account data — kept while your account is active, and deleted or anonymised after a valid deletion request is completed.
- Invoices, tax and accounting records — retained for the period required by applicable tax and company law (typically up to 8 financial years), even after account deletion, in anonymised or minimal form.
- Operational logs and backups — retained for a limited period (up to 90 days for routine logs, and as long as needed for security investigations) and then removed.
8. Data security
- Encrypted transport (HTTPS/TLS) between the app and our servers.
- Access restricted to authorised personnel on a need-to-know basis.
- Server-side access controls, password protection and monitoring of the production database.
- Regular updates and vulnerability remediation.
9. Your rights and choices
Subject to applicable law you may:
- Access and review the personal data we hold about you.
- Correct inaccurate or incomplete data (editable from Profile inside the app).
- Request deletion of your account and personal data.
- Withdraw consent for optional processing.
- Request a copy of your data in a portable format.
- Opt out of non-essential communications (transactional messages about your account will still be sent).
To exercise any right, email support@pcsoftapps.com from your registered email address. We respond within 30 days.
10. Account and data deletion
You can delete your account and personal data in either of these ways:
- In the app: open More → Delete Account, confirm with your password, and your account is deleted immediately.
- On the web: submit a request on our Delete Account & Data page. We verify the request and complete it within 30 days.
11. Children's privacy
The Service is a business-to-business product and is not directed to children under 18. We do not knowingly collect personal data from children. If you believe a child has provided us data, contact us and we will delete it promptly.
12. Third-party services
The app is built and distributed using third-party platforms (for example Expo/EAS for builds and Google Play for distribution), and the site is hosted by infrastructure providers. These providers process limited technical data under their own terms and privacy policies. Links to external websites are governed by those sites' policies, not ours.
13. International transfers
Your data may be processed in countries other than your own, including where our hosting providers operate. We take reasonable steps to ensure an adequate level of protection for your information in those locations.
14. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top shows when it last changed. Material changes will be announced in the app or by email. Continued use after an update means you accept the revised policy.
15. Contact us
Questions, concerns or requests about privacy or your data:
- Email: support@pcsoftapps.com
- App: GenLogXpert TMS (com.genlogxpert.tms)
- Web: https://endtoend.pcsoftapps.com