Delete Account & Data

Option 1 — In the app (instant)

Fastest option. Works for the account you are currently signed in with.

Open the GenLogXpert app and sign in.
Go to More → Delete Account.
Enter your password, type DELETE to confirm and submit.

Your account is deleted immediately: your login stops working and your personal details are irreversibly anonymised right away.

Option 2 — Web request

Use this form if you cannot access the app. Submit from your registered email address.

Registered email address (required)

Client ID / User ID (e.g. CL000001 — optional but speeds up verification)

Company / Account name (optional)

Reason for deletion (optional)

Additional details (optional)

I understand this will permanently delete my account and personal data from GenLogXpert, and that records required for tax/legal purposes will be kept in anonymised form. I am the account owner or an authorised representative requesting this deletion.

Read our Privacy Policy Email support instead

Check request status

Enter the reference number you received when you submitted the form.

What happens next

Verification: we match your request against the registered email/Client ID. Requests are reviewed within 3 business days.
Completion: web requests are completed within 30 days of verification.
Confirmation: you receive an email once deletion is complete.

What is deleted

Category	Status after deletion
Account credentials, password, login access	Deleted / permanently disabled
Name, email, phone, address, GST/PAN of the account holder	Irreversibly anonymised
Profile, subscription and personal usage data	Deleted
Photos/documents you uploaded (POD, invoices)	Deleted where not legally required
Invoices, tax and accounting records	Retained in anonymised/minimal form for the legally required period
Security and audit logs	Retained up to 90 days, then deleted

Deletion is permanent and cannot be undone. If the account belongs to an organisation, business records of shipments and billing that other parties rely on may be retained in anonymised form.